You will receive an email confirmation with the tracking number and the link for following your order status. In case of damaged package delivery, please contact our customer services.

Dispatch time is a maximum of 72 business hours (from Monday to Friday). This time corresponds to the time taken to prepare your order at our depot (destocking, checking, preparation of the package, packing, labelling etc.).

 

PLEASE NOTE We are not able to redirect orders once it has been shipped.

ORDER PREPARATION

The content of each order is checked before shipment. A particular attention is dedicated to prepare your order.

 

INQUIRY RELATED TO SHIPMENT

We pay a specific attention while preparing your order and package. However, if a product has been damaged during transportation, please email our customer services directly.

 

 

WE GUARANTEE YOUR SATISFACTION WITH ALL ALYSSA ASHLEY MERCHANDISE

 

Our products are to be trusted. We will gladly accept returns of products that do not meet your expectations. Simply return your merchandise that hasn't been open in its original condition with the receipt or original invoice to the address below within 7 days from the delivery for a merchandise exchange, credit, or a full refund of the purchase price (minus shipping and handling charges). Shipping costs are not refundable.

If you receive a damaged or defective item, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product. You will not be charged any additional shipping or handling fees for replacement of such damaged or defective shipments. Please return your merchandise in its original condition within 30 days of delivery, with a copy of the sales invoice to the following address:

PERRIS GROUP SAM

Return & Exchange Department

5 Avenue Des Citronniers

MC 98000

Monaco

 

Should you need any assistance with your purchase, our customer service staff will be pleased to assist you, please contact us by email at: info@alyssaashley.com or by phone on +377 93.50.72.12. We can be reached Monday-Friday 8:30am to 12:30pm and 2pm to 5pm.